Our dietitians select snacks based on your shared preferences, health objectives, and tastes. It's a personalised experience, ensuring you get snacks that suit you best.

That depends. Our snacks may contain traces of gluten, eggs, peanuts, soy, milk, and nuts, among others. If you have a severe intolerance (like gluten), unfortunately, we can't create YOUR box for now. But we are committed to finding safe solutions for you.

However, in case of manageable food intolerances, contact us at hello@ohmysnacks.net and we will help you as best as we can.

You can typically expect your Oh!My Snacks box to arrive within 1-3 business days after you've placed your order. While we aim to be as speedy as possible, we prioritize quality. Our dietitians take time to carefully select the snacks that perfectly match your preferences. That way, you receive a box that's uniquely tailored just for you, ensuring that every snack is a hit!

You can go to your account page and click in "EDIT QUIZ PREFERENCES". Then you can change your snack preferences and dietary needs. If you need some help, please send us an email to hello@ohmysnacks.net

All fees are included for the mentioned countries (Germany, Ireland, England, Portugal (including Azores), Spain, Netherlands, Austria, Belgium, France, Italy, Luxembourg, and Poland. Islands not included.

All other countries have a shipping fee that can be verified at the checkout page.

You can make these changes in your account. Going to Login page and then click "My Subscriptions". If you can't or if you encounter any problems, you can send an email to hello@ohmysnacks.net. We are quick to respond.

Our cancellation policy varies based on the timing of your request:

• Before Renewal Date: No charge to your card; no refund needed.
• After Renewal Date, Before Order Processing: Eligible for a partial refund, deducting 1.8% + €0.30 for transaction costs. You'll be notified by email when your order is renewed.
• Order Ready for Dispatch: No refunds as the box is personalised and already in the distribution process. You will receive an email when your box is ready to be delivered.