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Terms and conditions

1. Purpose
This Policy establishes the pre-contractual information regarding contracts concluded at a distance through the website https://www.OhMySnacks.net/, referred to in Decree-Law No. 24/2014 of 14 February (in its latest version).
Both browsing through the website, its subdomains and sub-websites, as well as the purchase of any product at those addresses, presupposes the acceptance of the terms and conditions contained in this page. These terms and conditions will not apply to third party websites.
Oh My reserves the right to freely modify this policy in order to adapt it to the applicable legislation, without any prior notice.

2. Identity of the supplier of goods/Intellectual property
Obviously Magic Unipessoal Lda., legal person n.º 516315781, (brand “Oh My”) is the company responsible for supplying the goods and the owner of all content and information contained in the website.
Oh My is not responsible for the damages resulting from any computer viruses or any other situations to which it is unrelated and that prevent the access and correct functioning of the domain.

Terms and conditions

3. Information on Products and Prices

Product Information
Oh My has developed a new concept, within the scope of healthy eating, which, taking into account the information provided by the Customer, regarding their personal tastes and nutritional preferences, selects the products most adapted to the tastes and preferences of each Customer.
The Client may, at any time, change his choices on the website.
The selection of products is therefore carried out by Oh My, which will send a box with a variety of healthy snacks weekly, depending on the Customer's option. So far, the snacks that make up the Oh My Box may contain traces of gluten, eggs, peanuts, soy, milk, nuts, among others.
The labeling and essential characteristics of the products will be available in a QRCode that leads to the product page placed in the box sent to the Customer, the information being the sole responsibility of Oh My partners who supply/manufacture the product.
For this reason, we recommend that you always read mandatory and/or voluntary information on a food product before using or consuming it.

Pricing Information
Oh My reserves the right to change the price at any time. However, it undertakes to inform in advance of this change.

4. Purchase process

Navigation on the Oh My website does not require registration by the Customer.
To proceed with the purchase, the Customer will have to register and subscribe to the service, entering their personal information.
As for the personal data collected, consult the Privacy Policy available below.

Payment options
Oh My offers only one payment method, via credit card (Visa, American Express, Mastercard), Google Pay and Paypal at the time of ordering.

Delivery Methods and Costs
Delivery will be at the address indicated and the customer will be informed of the day of delivery, being responsible for the receipt of the order.
Home delivery does not have any additional cost and is already included in the price of the Oh My Box.

Processing and delivery of orders
After registering and subscribing to the service, Oh My will confirm receipt of the service, via e-mail, sending the Customer a “:) Welcome to Oh My” information.
After subscribing, Oh My undertakes to deliver the Oh My Box, weekly or fortnightly depending on the customer's choice, to the indicated address, except in cases of force majeure/temporary impediment that do not entitle the Customer to any compensation.
In the case of home deliveries, if the order is not received by the Customer on the agreed day, Oh My makes it possible to reschedule the delivery. If the order is not received, even after rescheduling, Oh My reserves the right to cancel the order, and the amount paid for it will be returned to the Customer, except delivery costs.

5. Product Warranty/Conformity
The products sold by Oh My are perishable products, products with limited durability, which are not covered by the legal guarantee regime of 2 (two) years, in accordance with the provisions of Decree-Law no. April (in its latest version).

6. Exchanges
Given the perishable nature of the food products supplied, and their susceptibility to deterioration and any other products with limited durability, exchanges are not accepted.

7. Right of free termination of the contract (return)
Oh My cannot recognize the right to free termination of the contract provided for in Decree-Law no. deteriorate or quickly expire;

8. Customer Support
After the purchase, in case of need for support, the Customer can contact Oh My through the following email: help@OhMySnacks.net

9. Alternative Dispute Resolution
In the event of a consumer dispute, the consumer may resort to one of the following Dispute Resolution Entities:

CNIACC - Centro Nacional de Informação e
Arbitragem de Conflitos de Consumo

Faculdade de Direito da Universidade Nova de Lisboa - Campus de Campolide
CIMAAL - Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve Edifício Ninho de Empresas - Estrada da Penha 8005-131 Faro
Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra  Av. Fernão Magalhães, n.º 240, 1º
3000-172 Coimbra
Centro de arbitragem de Conflitos de Consumo de Lisboa  Rua dos Douradores, 116, 2º
1100-207 Lisboa
Contratos celebrados na Região Autónoma da Madeira  Rua da Figueira Preta, n.º 10, 3.º andar
9050-014 Funchal
Centro de Informação de Consumo e Arbitragem do Porto  Rua Damião de Góis, 31 – Loja 6
4050-225 Porto
Centro de Arbitragem de Conflitos de Consumo do Vale do Ave  Rua Capitão Alfredo Guimarães, n.º 1
4800-019 Guimarães
Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)  BRAGA
Rua D Afonso Henriques, nº 1 (Ed Junta de Freguesia da Sé) | 4700 - 030 Braga
Av. Rocha Paris, nº 103 (Edifício Vila Rosa) | 4900 - 394 Viana do Castelo

In the event of an online consumer dispute, the consumer may also resort to an online dispute resolution system (ODR), the ODR Platform, with the sole and exclusive competence to resolve consumer disputes relating to contracts concluded at a distance. More information on the Consumer Portal (www.consumidor.pt).

Need help?

If you have any question about our terms and conditions or about our service feel free to contact us.