Our 100% Personalisation Guarantee ensures that every box you receive is fully customised according to your preferences, with the guidance of our expert dietitian. If you believe your box was not personalised as requested, and can provide evidence to support this, we will offer a 100% refund. So you can try it 100% risk-free —if you don’t love our product, simply drop us a message! Find more information about it in our Terms and Conditions.

We require a subscription to start, but it’s hassle-free. If you love your snacks, just continue. If not, cancel after your first box. You can also buy a gift box to try our snacks without personalisation, but nothing beats a tailored box just for you.

Yes, you can pause or cancel your subscription anytime before your next order is processed. There’s no loyalty period. Watch how to pause or cancel your subscription.

Absolutely! Once you’ve received your first box, you’ll find the 'Rate & Choose My Snacks' on your profile. From there, you can see all our snacks and select all or some of the snacks you'd like to see in your box. If you don't fill the entire box yourself, our dietitians will handpick the remaining snacks to ensure your box is perfectly tailored to your tastes and needs. Watch how to choose your snacks.

Orders are usually shipped within 1-2 business days. You can expect your Oh!My Snacks box to arrive within 2-5 business days after placing your order. We prioritise quality, so our dietitians take time to carefully select snacks that match your preferences. You will receive a shipping confirmation email.

We have many options that don't contain common allergenic ingredients (gluten, lactose, etc.), but there could still be traces due to cross-contamination. If you have severe food intolerances, unfortunately, we can't help you yet. For more information, contact us by email.

Note: Cross-contamination occurs when a certain "substance free" food item becomes contaminated by either direct or indirect contact with a food item that contains said "substance". Gluten is a common example of this, where traces can be found in food with no gluten ingredients. This is why we say you should not consume our snacks if you have severe intolerances.

We offer free delivery to the following countries: All fees are included for the following countries: Germany, Ireland, England, Portugal (including Azores and Madeira), Spain, Netherlands, Austria, Belgium, France, Italy, Luxembourg, and Poland. Islands not included. Additionally, we also deliver to Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Lithuania, Romania, Serbia, Slovakia, Slovenia, and Sweden, although shipping fees that is possible to verify checkout page.

If your country isn't listed, stay tuned! We're always looking to expand our service.

You can vote on your snacks by scanning the QR code on the packaging. This will take you to a page where you can rate the snack as "Love it," "Like it," or "Dislike, don’t want to repeat." This feedback is crucial for our dietitians to adjust your future boxes to better suit your preferences.Watch how to vote on your snacks.

To find the nutritional information of your snack, please scan the QRcode present in you snack packaging and you will have access to all information.

The snacks in your box are chosen by your dietitian, based on your preferences and health goals, so the content varies from customer to customer. As our portfolio includes hundreds of options, we include a QR code on each snack you receive, so instead of browsing through countless nutritional information that isn't relevant to you. Like that, you'll have access to the ones that matter. That way, you can make an easier and more informed choice about which snacks you want to consume at each moment of your day.

If you'd like to see the average nutritional information by snack categories, visit our 'Our Snacks' page.

Start by clicking on "TAKE YOUR QUIZ". This survey takes less than 3 minutes and helps us personalise your box. After the quiz, you’ll be directed to the registration page to link your answers with your delivery details. Then, you’ll choose the frequency and quantity of snacks on the product page. Add the selection to your cart and proceed to checkout to complete your purchase. Once your purchase is made, our dietitians will review your quiz and create a personalised snack box for you. You’ll receive your box within 1-5 working days. Enjoy your snacks!

You can manage your subscription after completing your registration. If you missed the email sent after your order, you can go to the login page and create your account. Just make sure to use the same email you provided during the quiz and when placing your order.