Terms and Conditions

These are the Oh!My Snacks Terms and Conditions. They're written to be read from start to finish, and they say the same as the FAQs on the site, with the precision a contract needs. Version of 6 September 2026.

1. Scope and acceptance

These Terms govern the purchase of products and the subscription to the Oh!My Snacks service through ohmysnacks.net and its subdomains, and contain the pre-contractual information required by Portuguese Decree-Law 24/2014 of 14 February, as amended. By creating an account, buying or subscribing, you accept these Terms.

We may change these Terms to adapt them to the service or to the law. When we do, we publish the new version with its date and, if the change affects you as a subscriber, we email you in advance. Changes don't apply to boxes already paid for.

2. Who we are

Oh!My Snacks is a brand of Obviously Magic S.A., a public limited company with its registered office at Parque de Ciência e Tecnologia da Ilha Terceira, S/N, Terra Chã, 9700-702 Terra Chã, Portugal, company number 516315781. Support email: hello@ohmysnacks.net. Data protection officer: Júlio Silva, julio@ohmysnacks.net. UK VAT number: GB464160306. Boxes for the United Kingdom are dispatched from our warehouse in Bristol, Huboo Technologies Ltd, Unit 2 (Storage Centre), Interplex 16, Ash Ridge Rd, Bradley Stoke, Bristol BS32 4QE, which is also the returns address for UK residents.

3. The service

Oh!My Snacks is a personalised snack box on subscription. It works like this: you answer a quiz about what you like, what you'd rather avoid, allergies and health conditions we should know about, and what you're after; our nutrition team, made up of nutritionists, chooses the snacks in your box from our own range based on those answers, and no box leaves without passing through them; once you've tasted them, you vote on each snack through the QR code on its front, or in your account, and those votes are taken into account for your next box. You don't pick the snacks one by one: the team does, and that's what you're buying.

Alongside the personalised box on subscription, we sell the one-off personalised box, Gift Boxes with a set composition, Gift Cards and the Company Box for businesses and hotels, which has its own conditions on its page.

What our nutritionists do is select snacks. It isn't clinical nutritional advice, diagnosis, prescription, treatment or health monitoring, and it doesn't replace your doctor or your own dietitian. If you have a health condition, the person looking after you is the one to guide you; we choose within what you tell us in the quiz.

4. Products, allergens and shelf life

All snacks are Oh!My Snacks own brand and come in single portions, each in its own pack. They keep at room temperature. Shelf life varies from snack to snack and is printed on each pack; no snack leaves our premises with less than a month to go.

Our snacks may contain traces of gluten, egg, peanuts, soya, milk and tree nuts, among other allergens, because some ingredients share production lines. The ingredients and allergens of each snack are on the back of the pack and on the page its QR code opens. Our nutritionists keep out of your box everything your quiz answers rule out, but can't guarantee the absence of traces. If you have a severe allergy, talk to us before your first box, through the chat in your account, so someone on the team can go through your case with you.

5. Prices and payment

Prices shown on the site include VAT at the rate applicable in the country of delivery. We may change prices; a change applies to the following renewals and we email you before the first charge at the new price. Discount codes can't be combined: one code per order.

You need an account to buy. We accept credit and debit cards (Visa, Mastercard, American Express), Google Pay and PayPal. The subscription renews on the payment method you chose. If a payment fails, we email you and you can update the payment method in your account; until it's updated, the box doesn't leave.

6. Subscription, renewal and changes

The subscription has a recurring cost, charged at each renewal, and renews automatically until you pause or cancel it. Your box comes once a month. Before each charge you get an email with the renewal date and amount and a link to your account to change it.

In your account you can, at any time: bring the next box forward or push it back, pause the subscription, change the size of the box, change the delivery address, edit your quiz answers and cancel. If you'd rather have a fixed rhythm other than monthly, ask us on the chat or by email and we'll change it. Each subscription belongs to one person: boxes are built from one particular person's quiz and votes, so there aren't two subscriptions on one account or a subscription in one person's name for another to receive; to give, there are the Gift Card and the Gift Boxes.

7. Cancellation and refunds

You cancel the subscription in your account, where it's immediate. For a renewal not to be charged, the cancellation or pause has to be made at least one working day before the renewal date. Requests by email, chat, social media or WhatsApp can take up to two working days to process, so your account is always the safest route.

After a renewal has been charged, there are three situations:

• If you cancel before your box is prepared, we refund the full amount, by the same payment method, within fourteen days at most.
• Once the box is ready to go and the dispatch email has been sent, there's no refund. Your box is a service: by the time it's ready, our nutritionists have chosen it snack by snack for you and it's no use to anyone else. This rule rests on article 17(c) of Portuguese Decree-Law 24/2014, which excludes the right of withdrawal for goods made to the consumer's specifications or clearly personalised.
• If the box is returned because it couldn't be delivered to the address given, there's no refund; if you want it sent again, the cost of the new attempt is yours.

Nothing in this clause limits the conformity guarantee in clause 11 or the 100% Personalisation Guarantee in clause 10.

8. Delivery

Your box leaves our premises one to two working days after purchase or renewal and is delivered one to three working days later, to the address you give. For the Azores and Madeira, allow up to ten working days. When it's on its way, you get an email with the tracking number and the courier's link. Delivery is during the day and the courier may contact you on the mobile number in your account; if you're out, they'll always try to call and you'll get a note saying what happens next. If the box is late or goes missing, write to us and we'll sort it out with the courier.

Delivery is included in the price across the UK, in mainland Portugal and in mainland Spain. To the Azores and Madeira, delivery is €10. For Ireland and the other countries we deliver to, the delivery cost is shown at checkout before you pay. We don't deliver to the Balearics, the Canaries, Ceuta or Melilla. If delivery fails because no one was in and the box comes back to us, clause 7 applies.

9. Right of withdrawal

In distance sales, consumers generally have fourteen days to withdraw from the contract without giving a reason. That right doesn't apply to Oh!My Snacks boxes, personalised or set, for two reasons set out in article 17(c) and (d) of Decree-Law 24/2014, with equivalent provisions in the UK Consumer Contracts Regulations 2013: they're personalised goods, and they're food that deteriorates or expires. It does apply to a Gift Card that hasn't been used, within fourteen days of purchase, by writing to hello@ohmysnacks.net.

10. 100% Personalisation Guarantee

If your box didn't respect what you asked for in the quiz, we refund the whole amount, delivery included. To claim it, write to us within eight days of receiving the box, at hello@ohmysnacks.net or through the chat in your account, with what makes you say it wasn't personalised: photos and your order details are enough. We look into it and, if it checks out, the refund is in full, by the same payment method, within fourteen days. The guarantee applies to the personalised box; it doesn't cover Gift Boxes or products with a set composition, and it doesn't apply when the difference comes from incorrect or incomplete quiz answers, or from preferences changed after the box had left.

11. Damaged box, missing snack and conformity

If your box arrives damaged, with a snack missing, or with a snack spoiled or out of date, write to us within eight days of receiving it, with a photo of what arrived and your order number. We sort it without a fuss: we replace what was missing or damaged in your next box, or refund the corresponding amount, whichever you prefer. These are our commitments and they don't reduce your legal rights to goods that conform to the contract, which remain in full, including under the UK Consumer Rights Act 2015 where it applies.

12. Your account

The details you give us when you register, in the quiz and in your account must be true and up to date; your box is built from them. The account is personal and you're responsible for keeping your password safe. The chat in your account is read by people on our team and exists to talk about your box; we ask that it's used with the same respect we answer with. Personal data is handled as described in our Privacy Policy.

13. Intellectual property

The Oh!My Snacks brand, texts, photographs, recipes, packaging and site design belong to Obviously Magic S.A. or its licensors and may not be copied or used without written permission, except for personal, non-commercial use.

14. Liability

We're liable for loss caused by our failure to perform, as the law provides. We're not liable for access failures to the site outside our control, or for loss resulting from incorrect information you've given us, in particular about allergies and health conditions. Nothing in this clause limits the rights the law gives you as a consumer.

15. Governing law and disputes

These Terms are governed by Portuguese law. If you live in another European Union country or in the United Kingdom, you keep the protections that the law of your country of residence gives you and that cannot be waived by agreement.

In the event of a consumer dispute, you can turn to CNIACC, the Portuguese national centre for consumer dispute information and arbitration (www.cniacc.pt), or to the consumer arbitration centre for your region; the full list is on the Portuguese consumer portal, www.consumidor.pt. You can also file a complaint in the Portuguese electronic complaints book, www.livroreclamacoes.pt.

16. Contact

Before, during and after your purchase, you reach us through the chat in your account or at hello@ohmysnacks.net.