Our 100% Personalisation Guarantee ensures that every box you receive is fully customised according to your preferences, with the guidance of our expert dietitian. If you believe your box was not personalised as requested, and can provide evidence to support this, we will offer a 100% refund. So you can try it 100% risk-free—if you don’t love our product, simply drop us a message! Find more information about it in our Terms and Conditions.

Start by clicking on "TAKE YOUR QUIZ". This survey
takes less than 3 minutes and helps us personalise your box. After the quiz,
you’ll be directed to the registration page to link your answers with your
delivery details. Then, you’ll choose the frequency and quantity of snacks on
the product page. Add the selection to your cart and proceed to checkout to
complete your purchase. Once your purchase is made, our dietitians will review
your quiz and create a personalised snack box for you. You’ll receive your box
within 1-5 working days. Enjoy your snacks!

An Oh!My subscription gives you access to a box of 30, 45,
or 60 tasty, healthy, and personalised snacks in every delivery. The snacks are
selected by dietitians based on your quiz preferences. Our dietitians are not algorithms;
they are actual people who carefully review your preferences to create the
perfect snack box for you.

We require a subscription to start, but it’s hassle-free. If you love your snacks, just continue. If not, cancel after your first box. You can also buy a gift box to try our snacks without personalisation, but nothing beats a tailored box just for you.

It's simple. We work directly with you—no intermediaries or external services. This keeps our costs low while ensuring top-quality snacks and service.

After completing the quiz, you’ll be directed to the account creation page.

You can find all available payment methods in the footer at the bottom right corner of the website. Currently, we accept American Express, Google Pay, Mastercard, Visa, and PayPal. More options will be available soon! If you need further assistance, contact us via email or chat.

The first payment is made when you confirm your Oh!My box
subscription. Subsequent payments are made automatically according to your
subscription plan.

We guarantee you’ll love your snacks through a combination of personalisation, feedback, and expert review. After each delivery, you can vote on the snacks you received using the QR code on the packaging. This feedback, along with the data from your initial quiz, allows our dietitians to adjust future boxes to better match your preferences. All our snacks are tested by customers and voted on; only the best snacks remain in our portfolio. The personal touch from our dietitians ensures
that your box is tailored just for you.

Our personalisation process starts with the quiz you take when signing up. Your responses are reviewed by our dietitians (humans), who carefully select snacks that match your taste references, dietary needs, and health goals. We use this data, combined with your feedback and voting on snacks, to continuously refine and personalise your box with every delivery.

Subscriptions can be weekly (every 7 days), fortnightly (every 15 days), monthly (every 30 days), or bimonthly (every 60 days).

No, the price remains the same regardless of frequency. For example, you can receive a box of 30 snacks weekly, fortnightly, or monthly. The choice is yours.

Yes. You can make these
changes in your client area. Log in to your account, click on 'My
Subscriptions,' then 'See Details' and you can proceed with the alterations.

Watch how to change your subscription frequency

or

Watch how you can change the quantity of snacks in your box.

If you completed the quiz but didn’t finish checkout, please email us, and we’ll assist you.

Yes, you can update your quiz answers by logging into your account, going to 'My Subscriptions,' and clicking on 'Edit Quiz Preferences.' This allows you to update your preferences, and our dietitians will adjust your future boxes accordingly. Watch how to change your quiz answers.

You can view your order history by logging into your account. Go to 'My Subscriptions', click on ‘See details’ and click on ‘History' to see all your past orders. You can also see upcoming orders in ‘Schedules’.

Yes, you can pause or cancel your subscription anytime before your next order is processed. There’s no loyalty period. Watch how to pause or cancel your subscription.

Yes, you can adjust these in your client area. Log in to your account, click on 'My Subscriptions,' then 'See Details.' From there, you can reschedule, pause, or cancel your subscription, update your payment method, and change the number of snacks in your box. You have full control. Watch how to adjust delivery and payment dates.

Yes, you can reactivate your subscription at any time by logging into your account and selecting the option to restart your subscription. See detailed instructions here.

If your payment method fails, we will notify you via email. You can update your payment information in your account to ensure your subscription continues without interruption.

Absolutely! Once you’ve received your first box, you’ll find the 'Rate & Choose My Snacks' on your profile. From there, you can see all our snacks and select all or some of the snacks you'd like to see in your box. If you don't fill the entire box yourself, our dietitians will handpick the remaining snacks to ensure your box is perfectly tailored to your tastes and needs. Watch how to choose your snacks.

You can vote on your snacks by scanning the QR code on the packaging. This will take you to a page where you can rate the snack as "Love it," "Like it," or "Dislike, don’t want to repeat." This feedback is crucial for our dietitians to adjust your future boxes to better suit your preferences. Watch how to vote on your snacks.

The purpose of the quiz and the feedback we ask you at the end of each delivery is to ensure that this does not happen. But, if it does happen, please send us an email or contact us by chat and share your opinion with us. We will do everything we can to make sure you have an Ohhh MY! experience!

No, none of your snacks need to be refrigerated.

We offer a selection of organic snacks. The specific details of each snack can be found on the product packaging or via the QR code provided.

Yes, we have a variety of vegan and vegetarian options available. You can specify your preferences in your quiz, and our dietitians will ensure your box meets your dietary needs.

We regularly update our snack selection to keep things fresh and exciting. New snacks are added based on customer feedback, availability, and our ongoing commitment to providing healthy and tasty options.

Yes, all our snacks are individually portioned to help you enjoy them in the right amount. Each portion is carefully measured by our dietitians to provide a balanced and satisfying snack, typically ranging between 100-200 kcal per portion. This makes it easier to manage your snack intake throughout the day while ensuring you get the right nutrients in every bite.

Yes, if you really liked certain snacks, you could reorder them by selecting them in the 'Rate & Choose My Snacks' section of your account. This ensures they’ll be included in your next box.

While we don’t accept returns on snacks due to legal and safety regulations, your feedback is important to us. Since our snacks are food items and individually portioned, they cannot be resold or returned once they've left our facility. If you don’t like a snack, please vote on it or contact us, and we’ll make sure to adjust your future boxes accordingly.

A healthy diet must be complete, varied, and balanced, and must provide energy for physical and mental well-being throughout the day. However, we know that “healthy” is different for all of us, and that's why we bet on variety - so that there are options for everyone and so that our nutritionists can work continuously to adapt your snacks to your tastes and needs.

At Oh!My Snacks you will have access to several categories of snacks, all of which have some characteristic that makes them a “healthy” option – for example, eliminating refined sugars, reducing fat compared to traditional equivalents, or snacks with a higher protein and fibre content than similar ones on the market. All this without ever compromising on taste.

We have many options that don't contain common allergenic ingredients (gluten, lactose, etc.), but there could still be traces due to cross-contamination. If you have severe food intolerances, unfortunately, we can't help you yet. For more information, contact us by email.

Note: Cross-contamination occurs when a certain "substance free" food item becomes contaminated by either direct or indirect contact with a food item that contains said "substance". Gluten is a common example of this, where traces can be found in food with no gluten ingredients. This is why we say you should not consume our snacks if you have severe intolerances.

Our dietitians review your quiz responses to tailor your snack selection according to your dietary needs and preferences. We consider factors like allergens, dietary restrictions (such as vegan or gluten-free), and nutritional goals to ensure that your snacks align with your specific requirements.

To find the nutritional information of your snack, please scan the QRcode present in you snack packaging and you will have access to all information.

The snacks in your box are chosen by your dietitian, based on your preferences and health goals, so the content varies from customer to customer. As our portfolio includes hundreds of options, we include a QR code on each snack you receive, so instead of browsing through countless nutritional information that isn't relevant to you. Like that, you'll have access to the ones that matter. That way, you can make an easier and more informed choice about which snacks you want to consume at each moment of your day.

Our dietitians carefully select ingredients from trusted suppliers who meet our high standards for quality and sustainability. Our focus is on using natural, minimally processed ingredients that contribute to a healthy and balanced diet.

You can indicate your health goals in the quiz, and our dietitians will select snacks that support those goals. Whether you're looking to boost energy, manage weight, or improve overall wellness, we’ll tailor your snacks to help you achieve those goals.

Yes, you can specify in your quiz that you prefer snacks with no added sugars. Our dietitians will select options that align with this preference.

Many of our snacks are suitable for children, but we recommend reviewing the nutritional information and ingredients provided via the QR code on the packaging or contact our dietitians to ensure the snacks meet your child’s needs.

Yes, the ingredients and nutritional information of all snacks will be on a page that you can access through the QR Code on the packaging. The expiration date is printed on the product itself.

Orders are usually shipped within 1-2 business days. You can expect your Oh!My Snacks box to arrive within 2-5 business days after placing your order. We prioritise quality, so our dietitians take time to carefully select snacks that match your preferences. You will receive a shipping confirmation email.

Yes, once your order has been dispatched, you'll receive a tracking number via email. You can use this number to track your order through the courier’s website.

Your order will be delivered by a courier during the day to the address you provide. Make sure the address is complete and up-to-date. The courier may contact you if needed, so ensure your mobile number is correct.

If you’re not home when the delivery is attempted, the courier will usually call you, so it is important that you have your mobile number up to date. If they're unable to reach you, they will leave a note with instructions on how to rearrange delivery or where to collect your box.

If your box is late or lost, please contact our customer support team. We’ll work with the courier to resolve the issue and ensure you receive your snacks as soon as possible.

All fees are included for certain countries (Germany, Ireland, England, Portugal, Spain, Netherlands, Austria, Belgium, France, Italy, Luxembourg, and Poland). For other countries, a shipping fee will apply, which can be verified at the checkout page.

Your Oh!My box will be delivered to the address that suits you best, but we can’t specify a delivery time (it depends on the courier’s route). It’s recommended to have someone available at the delivery address.

Yes, you can adjust the delivery frequency of your subscription in your client area. Simply log in, go to 'My Subscriptions,' and choose the delivery frequency that works best for you. Watch how to change the frequency of your subscription.

You can update your shipping address by logging into your
account, going to 'My Subscriptions,' and clicking on 'Update Address.' Watch how to change the shipping address of your subscription.

We offer free delivery to the following countries: All fees are included for the following countries: Germany, Ireland, England, Portugal (including Azores and Madeira), Spain, Netherlands, Austria, Belgium, France, Italy, Luxembourg, and Poland. Islands not included. Additionally, we also deliver to Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, Greece, Hungary, Lithuania, Romania, Serbia, Slovakia, Slovenia, and Sweden, although shipping fees that is possible to verify checkout page.

If your country isn't listed, stay tuned! We're always looking to expand our service.

At this time, we
cannot schedule deliveries for specific dates. However, you can adjust your
subscription to skip or delay deliveries as needed. Watch how to reschedule your subscription.

Our refund policy varies depending on when you request a cancellation:

No Charge Scenario: If you request a cancellation at least one business day before the renewal date, your card will not have been charged, and no refund is necessary.

Partial Refund: If you cancel after the renewal date but before the order has been processed, you are eligible for a partial refund. This refund will deduct transaction costs from the total amount paid, which include 1.8% + €0.30 for credit card payments, or 4% for PayPal payments. You will receive an email notification once your order is generated and remains in an "Unfulfilled" state on our platform.

No Refund Possible: If you cancel an order that is already ready for dispatch ("Fulfilled status), no refund will be issued. You will receive an email notification when your order is ready to be sent. Since the products are personalised and have already entered the distribution process, refunds are not possible.

Order was returned and you still want your box: Since the box is personalised and a delivery attempt was already made, we cannot offer a refund. If you'd like us to send the box again, please contact us. You'll need to pay for the second delivery attempt.

We strive for accuracy, but we are human and mistakes can happen. If you receive something incorrect, please email us with a description and images. This will help us resolve the issue quickly

Yes, you can cancel your subscription at any time. However, please note that if you cancel after your order has been processed, it may not be possible to stop the current shipment.

You can cancel your subscription by logging into your account, going to 'My Subscriptions,' and selecting the option to cancel. Follow the prompts to complete the cancellation process.

If your refund hasn’t been processed within the expected time frame, please contact our customer support team. We’ll investigate the issue and ensure your refund is processed as soon as possible.

We do not offer exchanges for snacks due to the personalised nature of our boxes. However, your feedback is valuable to us. If you don’t like a snack, please vote on it or contact us, and we’ll adjust your future boxes accordingly.

If you're having trouble viewing our website, try clearing your browser cache, updating your browser to the latest version, or using a different browser. If the problem persists, please contact our technical support team for assistance.

Go to 'Login' in the upper-right corner, click on 'Forgot your password? Reset it now,' enter your email, and click 'Submit.' You’ll receive an email with instructions to reset your password.

Since Oh!My is a personalised service, the best way to avoid confusion is to place all your orders through the same account. If you discover that you have accidentally created two accounts, you can contact us and we’ll help you.

If you didn’t receive your confirmation email, check your spam or junk folder. If it’s not there, contact our technical support team to have the email resent.

You can contact our
technical support team via email, whatsapp or chat. Our contact details are
available on the 'Contact Us' page of our website.

To use a cupon, enter the code at checkout in the designated field. The discount will be applied to your total before you complete the payment.

You can stay informed about upcoming promotions by subscribing to our newsletter or following us on social media. We share updates about special offers, discounts, and new products.

When you refer a friend and they
make a purchase, you’ll receive a referral coupon. To use it, log in to your
account, go to 'My Subscriptions,' and apply the coupon in the 'Discount
Coupon' section. Watch how to apply your coupon here.

To use your friend's referral coupon code, simply enter the code at checkout when purchasing your first box. The discount will be applied to your total.

No, we only allow one promo code per order. Multiple promo codes cannot be combined.

Yes, you can earn rewards by referring friends. When your friend makes their first purchase using your referral link, you’ll receive a reward in the form of a discount coupon.

Yes, you can purchase a gift box without subscribing. It’s a great way to share our snacks with friends and family.

Our gift boxes are not personalised like our subscription boxes. They are curated with a selection of popular snacks of each theme (vegan, high protein, no sugar, chocolate lovers, no chocolate, no gluten ingredients).

Yes, you can include a personal message with your gift box at product page. We’ll make sure it’s included with your delivery.

Yes, you can send a gift box directly to the recipient. Just enter their shipping address during checkout.

Yes, you can choose the delivery date for your gift box on product page. Simply select the date that best fits your timing needs to ensure your gift arrives on the desired date.

You can contact our customer support team via email or chat. Our contact details are available on the 'Contact Us' page of our website.

Our customer support team is available 9:00h-18:00h Monday to Friday. We aim to respond to all inquiries within 24 hours.

Yes, we offer support in multiple languages as English, Portuguese, Spanish and Italian.

Yes, you can contact your dietitian via email or chat. Our contact details are available on the 'Contact Us' page of our website.

The packaging of Oh! My Snacks is made from monoplastic, a single type of plastic that simplifies recycling. This material can be easily identified and processed without the need to separate different components, reducing contamination often found in traditional packaging that combines plastic, paper, and metal. Our use of monoplastics aligns with the principles of the circular economy, allowing for continuous recycling and reducing the need for natural resources.

Yes, our packaging is fully recyclable, thanks to the use of monoplastic. This single type plastic makes the recycling process straightforward and efficient. We also use digital printing on our packaging, which is easier to remove, further enhancing the recyclability of the materials.

We’re committed to sustainability in all aspects of our business. In addition to using monoplastic packaging, we’ve introduced new boxes featuring the FSC (Forest Stewardship Council) label, an internationally recognised certification that promotes responsible forest management. This ensures that our packaging is not only recyclable but also sourced sustainably. Additionally, by offering individually portioned snacks, we help combat food waste by providing just the right amount of food, reducing the likelihood of leftovers.