Refund policy

Cancellations:

To proceed with cancellation, the Customer must access their account on the OhMy Snacks website and follow the indicated procedures that are explained here.

The cancellation must be requested at least one business day before the renewal date to avoid additional charges.

Cancellations made online are processed immediately, while requests via email, chat, social media, or WhatsApp may take up to two business days.

Refunds:

 1. No Charge Scenario: If the cancellation is requested at least one business day before the renewal date, the client's card will not have been charged, and therefore, no refund is necessary.

 2. Full Refund: In the case of subscriptions, if cancellation occurs after the renewal date but before the order has been processed, the customer is eligible for a refund. For all other cases, the refund will be in full for the processing of the shipment.  The customer will be notified by email as soon as the order has been generated and remains in an ‘Unfulfilled’ status on the company's platform. Once the customer has received the tracking code, it is a sign that the parcel has been processed and a refund will not be possible.

 3. No Refund Possible: If the customer wishes to cancel an order that is already ready for dispatch ("Fulfilled" status), no refund will be issued. The customer will receive an email notification indicating that the order is ready to be sent. Since the products are personalised and have already entered the distribution process, refunds are not feasible, as justified by clause c of article 17 of Portuguese Decree-Law No. 24/2014.

 4.Order was returned and you still want your box: Since the box is personalised and a delivery attempt was already made, we cannot offer a refund. If you'd like us to send the box again, please contact us. You'll need to pay for the second delivery attempt.