Contact
Write to us.
Changing the date, size or address of your next box happens in your account. For everything else, this is the place.
Your account
Straight away, no waiting for us.
That's where you change the date of your next box, its size or the delivery address, edit your quiz answers or cancel. It's also where you'll find the chat with our nutrition team, for anything about your snacks.
Go to my accountYour message
Or write straight to hello@ohmysnacks.net.
Companies and hotels
The Company Box has its own page, with prices and the quiz. If it's for a hotel, write to us here and we'll put your box together.
See the Company BoxOur warehouses
Where your box sets out from
Your box leaves one of these two warehouses one to two working days after you order, and arrives one to three working days later. For the Azores and Madeira, allow up to ten working days.
United Kingdom
Bristol
This is where boxes set out for the UK.
More Plus 2, Central Park
Hudson Avenue, Severn Beach
Bristol BS35 4ELPortugal
Porto
This is where boxes set out for Portugal, including the Azores and Madeira, for Spain and for the other European countries we deliver to.
Rua Nova do Mariscal, 80
4485-578 Modivas
FAQs
The answer might already be here.
How long does delivery take?
Your box leaves the warehouse one to two working days after you order and arrives one to three working days later. For the Azores and Madeira, allow up to ten working days. The first one takes the same: our nutritionist team puts it together as soon as your answers come in. When it's on its way, you get an email with the tracking number.
Can I track my order? What if I'm not in?
Yes. When your box leaves, you get an email with the tracking number and the courier's link. It's delivered during the day to the address you gave, and the courier may call you, so it's worth having your mobile number right in your account. If you're out, the courier will always try to call and you'll get a note saying what happens next. If delivery fails and the box comes back to us, sending it again is charged separately. And if it's late or goes missing, write to us: we'll sort it out with the courier.
My box arrived damaged, or a snack was missing. What do I do?
Write to us within eight days of receiving it, through the chat in your account or at hello@ohmysnacks.net, with a photo of what arrived and your order number. We sort it without a fuss: we replace what was missing or damaged in your next box, or refund the corresponding amount, whichever you prefer. If the box looks damaged on the outside, it's worth photographing it before you open it.
Can I pause, postpone or cancel my subscription?
Yes, and you do it all in your account, under “My personalised box”, in the “Product” tab: “Change date”, change the size, or “Cancel subscription”. In your account it's immediate. For the next payment not to go through, make the change at least one working day before the renewal date; by email or chat it can take up to two working days to process. Your preferences, votes and fixed snacks stay saved, and to come back you press “Reactivate subscription”: if you come back, you don't start from scratch.
Do I get my money back if I cancel?
It depends on when, and there are three cases. Cancel at least one working day before the renewal and nothing is charged, so there is nothing to refund. If the renewal has been charged but your box has not been prepared yet, we refund the full amount, by the same payment method, within fourteen days at most. Once the box is ready and we have sent you the dispatch email, there is no refund, and the reason is simple: your box is a service, not something off a shelf. By the time it is ready, our nutritionist team has chosen it snack by snack for you, and it is no use to anyone else. None of this touches the 100% Personalisation Guarantee or what we do if your box arrives damaged, which are a different matter.
