Right of Withdrawal

This policy says the same as clause 7 of our Terms and Conditions. If there is any difference, the Terms prevail.

7. Cancellation and refunds

You cancel the subscription in your account, where it's immediate. For a renewal not to be charged, the cancellation or pause has to be made at least one working day before the renewal date. Requests by email, chat, social media or WhatsApp can take up to two working days to process, so your account is always the safest route.

After a renewal has been charged, there are three situations:

• If you cancel before your box is prepared, we refund the full amount, by the same payment method, within fourteen days at most.
• Once the box is ready to go and the dispatch email has been sent, there's no refund. Your box is a service: by the time it's ready, our nutritionist team has chosen it snack by snack for you and it's no use to anyone else. This rule rests on article 17(c) of Portuguese Decree-Law 24/2014, which excludes the right of withdrawal for goods made to the consumer's specifications or clearly personalised.
• If the box is returned because it couldn't be delivered to the address given, there's no refund; if you want it sent again, the cost of the new attempt is yours.

Nothing in this clause limits the conformity guarantee in clause 11 or the 100% Personalisation Guarantee in clause 10.

9. Right of withdrawal

In distance sales, consumers generally have fourteen days to withdraw from the contract without giving a reason. That right doesn't apply to Oh!My Snacks boxes, personalised or set, for two reasons set out in article 17(c) and (d) of Decree-Law 24/2014, with equivalent provisions in the UK Consumer Contracts Regulations 2013: they're personalised goods, and they're food that deteriorates or expires. It does apply to a Gift Card that hasn't been used, within fourteen days of purchase, by writing to hello@ohmysnacks.net.